Privacy and Your Data
What information do we collect
Run4Win may collect information that identifies you directly or indirectly. This includes your name, username, date of birth, gender, nationality, identification numbers and identification documents.
We also collect contact details such as your residential address, proof of address, email address and phone number. Financial information can include bank and payment-card details, bank statements, proof of income, and evidence about your source of funds or wealth.
Your account activity creates transaction and gaming data. This can cover deposits, withdrawals, games played, login and logout times, wagers, claimed bonuses, and responsible-gambling measures.
Technical data includes your IP address, location data, login information, browser and device technology, time zone, operating system and platform. We also process your marketing choices, messages to us and other information you provide during communication.
This information may come directly from you. It may also come from identity and age verification providers, financial institutions, payment services, anti-money laundering and politically exposed person databases, regulators, responsible-gambling databases, business partners, advertising services and analytics providers.
Why do we use it
We use personal data to manage your account, process transactions, verify identity and age, answer questions, provide promotions and deliver our services. It also supports anti-money laundering checks, responsible-gambling measures, regulatory reporting, fraud prevention, bonus-abuse detection and security monitoring.
Data can help us resolve technical issues, understand service use, conduct research and improve your experience. With consent or where another permitted basis applies, we may personalize promotions and send marketing communications. Communication tools may assist us in managing conversations, finding support records, identifying patterns and preparing useful replies.
Who may receive your data
We may share only the data needed for a specific role with group members, game providers, payment providers, verification and fraud-checking services, marketing partners where you have consented, communication services, lawyers, consultants, regulators and law-enforcement bodies. Data may also transfer as part of a merger, acquisition or sale, with notice before that change.
Some recipients may be outside your region. Where required, safeguards such as approved contractual clauses or transfers to a jurisdiction with an accepted protection standard are used.
How long do we keep it
We keep personal information only for as long as its purpose, the law, the nature of the data and the risks require. Anti-money laundering rules require us to retain it for at least five years after your account closes. A deletion request cannot override that minimum period. We may retain anonymized information for service improvement and marketing analysis.
What choices and rights do you have
Subject to legal or contractual limits, you may withdraw consent and ask us to:
- give you access to your personal information
- correct inaccurate information
- delete information when retention is no longer required
- restrict or object to processing
- provide portable data
- stop marketing communications
If you think we have not respected your rights, you can also take a complaint to a data protection authority.
Protecting access to your account
Your account is accessed with your unique ID and password. Keep those details confidential. You can enable two-factor authentication for additional account protection. Access to personal data is limited to people and service providers who need it for business purposes.
How to contact us about privacy
Novatrix SRL controls the personal data used for Run4Win Casino. To ask a privacy question, exercise a right or raise a concern about how your data is handled, email [email protected].